Everything you need to know about storing with Standby — from booking and pricing through to access, security and what you can keep with us. Can’t see what you’re looking for? Get in touch with the team.
Yes. You can book and pay online in a few minutes, and once that’s done you’ll get your unit number and gate access code by email — so you can move straight in.
Yes — you can reserve a unit in advance to make sure it’s waiting for you when you need it. You can book online in a few minutes, or call the team and we’ll hold the right unit for you for up to 14 days in advance.
You don’t need to bring anything with you when you move in. If you’ve booked online, ID verification is handled through a third-party system beforehand. If not, we’ll simply send you a link to complete ID verification – all you’ll need is your passport or driving licence and a smartphone with a camera.
Yes – you’ll need to be 18 or over to store with us, and you’ll be asked to provide photo ID when booking online.
No long contracts and no minimum term. Your storage renews automatically each month and you simply cancel when you’re done. Stay for a few weeks or a few years — it’s up to you.
None. Just cancel before your next monthly renewal and that’s it.
Prices depend on the unit size and location, and we usually run an introductory offer. The quickest way to see live prices is to choose your location and unit size online.
Payments are taken automatically each month by credit or debit card through our secure online system. We accept all major credit and debit cards, including American Express.
No deposit and no hidden fees — the price you see is the price you pay.
No problem. Just let us know and, subject to availability, we’ll move you to a unit that fits. You’re never locked into the wrong size.
We understand things can happen, so if a payment is missed we’ll get in touch to help you get it sorted. Your belongings aren’t at risk straight away — but if an account stays unpaid, access may be suspended and, after a period of time and further reminders, our standard terms allow us to recover the amount owed. The easiest way to avoid any of this is our automatic monthly card payments. If money’s tight, talk to us early — we’d always rather help than let things build up.
We don’t currently offer a specific student discount, as we work hard to keep our storage prices competitive and affordable for all of our customers.
However, we regularly offer discounts and introductory deals for new customers, including students. These offers vary depending on the storage location, so we recommend checking your chosen location for the latest available deals.
When comparing self storage, it’s also worth looking at what’s included in the price. With us, you’ll benefit from:
Our aim is to provide secure, convenient and flexible storage at a competitive price, without tying you into a long-term commitment.
24 hours a day, 7 days a week, 365 days a year. Your storage is ready when you are.
Every customer gets their own unique access code for the gate, so you can come and go whenever suits you.
You can access your unit 24/7 using your own gate code, and our team are on hand to help during office hours, Monday–Friday 8:30am–4:30pm and Saturday 8:30am–4:30pm. You can reach us by phone, WhatsApp or email, any time, and we’ll always get back to you as quickly as we can.
Every site has 24/7 CCTV, ANPR number-plate recording at the gate and access control that logs every entry and exit. Units are individually secured and only you hold the key.
Yes – you secure your own unit and keep the only key, so no one else can get in. Lock arrangements vary slightly by site:
Don’t worry, it happens. Get in touch with the team and we’ll arrange to have the padlock removed and replaced so you can get back into your unit. Please note this is subject to a lead time and there may be a charge for cutting and replacing the padlock, and ID verification will be required.
Yes, you can authorise additional people. Just let the team know and we’ll set them up.
There are a few reasons why your access code may not be working. This could be due to a missed payment, a temporary system issue, or simply an incorrect code being entered.
Please double-check that you are entering the correct access code. If you’re still unable to gain access, please contact our team and we’ll be happy to look into the issue and assist you.
If you’re having trouble accessing your online account, please use the password reset option on the login page to reset your details and regain access.
If you’re still unable to log in or need any further help, please contact our team and we’ll be happy to assist you.
Each of our locations includes a helpful size guide to help you compare the storage unit options available. If you’re unsure which size is right for you, please give us a call and our team will be happy to help.
As a rough guide:
These are guides rather than exact figures, so for a tailored suggestion try our online storage calculator, or have a chat with the team.
Yes. We offer a range of unit options, and our premium units are ground-floor, drive-up containers — so you can load and unload straight from your vehicle.
In most cases, yes. Our drive-up sites are designed so you can bring a van right up to your unit and unload directly. If you’re planning to arrive in a Luton van, removal lorry or anything particularly large, it’s worth a quick call first — we’ll let you know about access, turning space and any height limits at your chosen site.
Lighting is available across our sites, and powered units can be arranged subject to availability — handy if you need to charge tools or run equipment. There’s good mobile signal across our sites, so business customers can stay connected while they’re working from their unit. Just let us know what you need and we’ll point you to the right unit.
Yes — all units are clean, dry and secure, purpose-built for self-storage, so your belongings stay in good condition.
Yes — keeping your things in good condition is exactly what our units are built for. Our containers are weatherproof, ventilated and raised off the ground, which helps air circulate and keeps damp at bay. As with any storage, it’s worth taking a couple of simple precautions for anything sensitive: leave a small gap around boxes for airflow, pop a few moisture-absorbing sachets in with electronics or documents, and cover mattresses and soft furnishings. If you have any concerns about a particular item, just ask the team — we’re happy to advise.
Yes. Our sites are kept clean and are regularly maintained to keep pests away, which is also why we don’t allow food or perishables to be stored. If you ever spot anything that doesn’t look right, let the team know straight away so we can deal with it.
To keep every unit and everyone’s belongings safe, a few things can’t be stored with us:
Almost everything else is welcome — household furniture, business stock, archives, vehicles and more. If you’re ever unsure whether something’s allowed, just ask: our team are happy to help, and the full list is on our Terms & Conditions page.
No. Tyres are flammable, so they’re one of the items we’re unable to store.
Absolutely. Lots of our customers are local businesses using us for stock, equipment, tools and document archives — with 24/7 access so you can get to it whenever you need.
Lots of our customers are local businesses, and you’re very welcome to store stock, tools, equipment and archives and to come and go as you need with 24/7 access. Units are for storage rather than for working from full-time, so trading or running machinery from inside a unit isn’t permitted — but if you tell us what you’re planning, we’ll happily help you find a setup that works.
Yes, business deliveries can sometimes be accepted by prior arrangement with the site team.
Vehicle storage availability and the type of space vary by site, so it’s best to speak to a member of the team for details and pricing. Please note that our standard policy doesn’t cover vehicles, so you’ll need to arrange your own insurance to store a vehicle with us. Please note: we do not offer storage for caravans.
We offer contents protection so your belongings are covered while they’re with us, and we’re happy to explain the options when you book.
Contents protection is based on the total value of the items you’re storing, so the cost depends on how much cover you need. Cover is available and the team will help you pick the right level when you book. If you’d prefer to use your own insurance instead, that’s fine too — just provide a certificate showing your goods are covered at our site address.
Yes — though you’re welcome to use your own cover instead. To do this, just give us your insurance certificate showing that your insurer acknowledges the goods are stored at our site. Our site address must be listed on the certificate to meet this requirement.
Yes — we stock boxes, tape, bubble wrap and other packing essentials at our Molesey and Horsham sites, so you can pick up everything you need in one trip.
Yes, some of our units have power – this is usually available in our larger units, and you can check availability when getting your quote. Units with power are charged at a different rate, billed per unit rather than per usage.
Please note: power must be switched off whenever you’re not on site, and nothing should be left charging unattended. Power supply is 13amp.
Yes — trolleys and sack trucks are available to help you move your things to and from your unit. If you’re moving something especially heavy or awkward, give us a call ahead of time and we’ll make sure everything’s ready for you.
We offer van hire at our Horsham facility – ask the team for more details. At our other locations we don’t hire out vans ourselves, but the team are always happy to point you towards trusted local removals and van hire services.
Yes — there are customer toilets at all our sites except Epsom (our micro site). Storage runs often take longer than you’d think.
Our team is happy to talk it through. Book online in a couple of minutes, or get in touch and we’ll find the right setup for you.
